Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Instead they laugh and sarcastically told me they were trained to help with CPR if it needed it.ĬonsumerAffairs is not a government agency. I also told them my situation but no one cared. Instead of helping us they call security and other managers to let us know that we need it to move or will be scorted out front of the property. My daughter went to ask why was this happening and why I was not getting accommodated in a room after all the trouble I went through. I was very upset being a diabetic patient and getting so upset everything was going wrong. She immediately turns away and didn't help. Take it or leave it and if you need to cancel you have to do it to the 3rd Party you use Expedia. All she told me is, 'I don't control any reservations so this is all what we have. My fault, I woke up late because I stayed gambling in their casino to five in the morning.I was assigned a room on the 26 floor and after explained Sophia the manager I have a medical condition and I get panic if I stay on the higher floors I was told, 'Sorry we are sold out at this is what we have.' I told and repeated the frustration I had waiting to check-in and I had to get ready in my car for my concert because the line was not moving and I had proof from my parking ticket that I was there since 2 pm. Honestly all of this would have slipped my mind had they extended me a 1 hr late courtesy check out. I wasn't asking for special treatment, but in the future I would hesitate before I go back, based on this experience. The level of service I received and/or amenities just didn't match the price I was paying. At the end of the day, I get it, it was a busy weekend for them. In my thought, shouldn't a 600 a night room already have a mini fridge? My newspaper in the am never made it to me. Requested a mini fridge and roll away, took over 2 hrs to receive these items. Room was dusty, air took forever to cool down room, had to call up for my robe and slippers, (cause if I didn't would they have charged me because they were missing?). Stayed in a king corner suite this time, not so blown away for the price. I stayed in a dbl bed room before, was blown away.

Valet and bell service top notch! Rooms were nice.

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